FAQs
Q: Do I need to schedule an appointment to try on dresses?
A: Yes! While we would love to be able to accommodate walk in appointments, our space is limited as is the number of consultants. All customers must have appointments.
Q: How does a typical Mother of the Bride/Groom appointment work?
A: Our appointments are scheduled for an hour and a half. You will have a dedicated Lily consultant for the duration of your appointment to assist with selecting and clipping dresses, as well as to answer any questions you may have and take measurements when necessary.
Q: What sizes are your dresses available in?
A: Most of our sample MOB/MOG dresses range in sizes 6-18. Select styles are available in 20-28. Our Sorella Vita, Jenny Yoo & Amsale dresses are sampled in sizes 4-28 (Street size 0-24). We work carefully with each customer to select the best dress size for them, based on measurements and the specific designer's size chart.
Q: Do you have multiple sizes in each style or color?
A: Generally we only have one size in each of our styles & colors. Certain popular styles we may have more than one sample of, in different sizes & colors. Feel free to inquire if there are specific dresses you are interested in!
Q: What is your payment policy?
A: Dresses must be paid in full for us to place the order with the designer. Once we place an order with a designer, we are not able to cancel the order.
Q: How far in advance should I order?
A: We recommend placing orders at least 6 months before the date of the wedding. Certain designers do offer quick ship options, however, many operate on a 2-5 month production schedule. You should allot 1 month for alterations.
Q: Will I need alterations?
A: Most likely you will need at least a hem. Other common alterations are to the bodice and straps. We do not have a seamstress on staff, but do have a list of several talented seamstresses locally.